Service & Support
Our service is not only to provide high-quality products but also to provide you with comprehensive technical support and a service guarantee. Whether it is project implementation, equipment maintenance or after-sales service, we will work with you to ensure that your park project runs smoothly and brings the best experience to tourists.
Your Support Center
We provide 7X24 hours online service.
When issues arise, we troubleshoot via Whatsapp or Wechat, handling software problems remotely or replacing parts.
You can make a technician appointment for online service at any time.
JAMMA Service
The warranty period is 12 months and starts from the delivery date agreed in the contract.
When there is any issue, our after-sales experts will guide customers to check and solve the problems.
Frequently Asked Questions
Product details
What is the difference between 5D and 3D?
The visual of 5D cinema is the same as that of 3D, compared to 3D, it adds motion simulation and special effects, which are not available in 3D.
Can I customize the number of seats of 5D cinema?
Yes, we generally have options for six, nine, eighteen, twenty-four, and thirty-six seats, and the quantity of seats also can be customized.
Are glasses required to see a 5D film?
Audience needs to wear 3D glasses while watching movie, but not VR glasses.
Standard and other
Do you offer installation services?
Our professional implementation team can provide equipment installation and debugging services to ensure smooth operation. Our installation services is chargeable and you can contact us in to inquire about the service fees.
What is the delivery time?
Usually the production period of our products is 20 to 25 days, it will be a little different according to the quantity of products you order. All products need to go through our strict quality inspection before shipment. After they are tested, we will ship them to you at the first time. For products in stock, we usually ship within 3 days.
Get in Touch With JAMMA
Would you like to learn more about indoor & outdoor playground equipment?
We would be happy to help you and find the best solution for your needs.
